Privacy Policy

Medtracy AI
Sole Trader
Last updated: 31/12/2025

1. Introduction

Medtracy AI (“we”, “us”, “our”) operates as an Australian sole trader consultancy business. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information.

2. Nature of Our Business

Medtracy AI is a consultancy business. We:

  • Provide advice, research, and recommendations regarding third-party AI-powered software, tools, and products

  • Do not develop, own, operate, or supply AI systems or software ourselves

  • Do not control how third-party providers collect, use, or process data

Any engagement you enter into with a third-party provider is separate from Medtracy AI.

3. Personal Information We Collect

We may collect the following personal information:

  • Name, email address, phone number

  • Business or professional details

  • Information provided during consultations

  • Communications with us

  • Website usage data (basic analytics, IP address, browser type)

We do not intentionally collect sensitive information, including health information, unless you voluntarily provide it and it is reasonably necessary for our consultancy services.

4. How We Collect Personal Information

We collect information when you:

  • Contact us via email, forms, or consultations

  • Engage our consultancy services

  • Visit our website

5. How We Use Personal Information

We use personal information to:

  • Provide consultancy services

  • Communicate with clients

  • Manage enquiries and engagements

  • Improve our services

  • Meet legal and regulatory obligations

We do not use your information to train AI models.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers assisting with business operations (e.g. hosting, email, accounting)

  • Regulators or authorities where required by law

We do not sell or rent personal information.

7. Third-Party Websites and Services

Our website, advice, or materials may refer to or link to third-party software providers. We are not responsible for the privacy practices of those third parties. You should review their privacy policies independently.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no system can be guaranteed to be completely secure.

9. Access and Correction

You may request access to or correction of your personal information by contacting us.

10. Data Retention

We retain personal information only for as long as necessary to provide our services or comply with legal obligations.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be published on our website.

12. Contact

Medtracy AI
Sole Trader (Australia)
Email: Support@medtracy.ai